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How do I get help?

If you need technical assistance, there are three ways to contact us.  The preferred way to is to click on the ‘Help’ button that is located on the top of each page in the Control Center.  We utilize an online support tool to facilitate the receipt of and response to all requests via this online help platform.  This tool provides us with information about your account so that we can assist you in the timeliest manner.  If you are unable to contact us via the 'Help' link in the Control Center, you may send an email directly to or call us at 1-866-590-4389.  Please note that phone support is provided ONLY to member schools.  This number should not be given out to applicants, parents or counselors/teachers.

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Topic Information
  • Topic #: 33012-55
  • Date Created: 07/12/2013
  • Last Modified Since: 02/02/2017
  • Viewed: 4063